FAQ

Your order will be shipped within 1-3 business days from when your order is placed. We do offer expedited shipping at checkout.

Currently we only ship within the US including Alaska, Hawaii, and Puerto Rico.

We ship from Alexandria, VA Monday-Friday 8am-5pm EST. Transit times vary based on specific needs and location.

We offer free standard shipping for orders over $75.00 per shipping address; therefore, if you are placing a huge multiple address order, free shipping only applies on a per address basis.

All gift boxes measure 9x9x5 inches.

If you are sending this for a special occasion (anniversary, birthday etc.), tell us at checkout and we’ll include a “do not open until ___” sticker.

Yes, each box includes a personalized handwritten note card to make your gift extra special.

All orders are final, however, if you have any issues please reach out to us within 5 days of arrival at info@whitelilyshoppe.com

No, we do not offer cancellations.

Yes, of course—all boxes include a personalized note card with wording of your choice.

All of our soaps are vegan and we do not include palm oil in any of our products. Each product is individually labeled vegan if applicable.

Never! we source all our ingredients from responsible and fully vetted manufacturers.

Many of our products are made with organic, wild harvested ingredients. We take extreme care sourcing our ingredients. Click here to see our Full List of Ingredients.

Shelf life varies for each product and is specified on our product pages. If you have a specific question about a particular product please reach out for more information.

All our products can be found in The Shoppe—purchase our customers' favorites for you too!

If you purchase through The Shoppe, your order will arrive individually packaged. Only items purchased through our Build a Box option arrive in our Luxe packaging.

Yes! we would love to work with you, please click Stockist Program for more information.